sakla Privacy Policy

1. Information We Collect

When you register and use sakla, we collect the following types of information:

• Account information: Your name, date of birth, email address, mobile number, and the login credentials you choose during registration.
• Identity verification data: Government-issued identification documents may be requested when we are required to verify your identity in compliance with applicable regulations.
• Financial and payment information: Transaction amounts in Philippine Peso (₱ / PHP), deposit and withdrawal records, and the payment method type you use. We do not store full card numbers or full bank account details on our servers.
• Device and browser data: IP address, device type, operating system, browser type, and screen resolution. This data helps us ensure the platform displays correctly on your device.
• Usage data: Pages visited, games or sections accessed, session duration, and interaction patterns within the platform. This is used to improve the user experience.
• Cookie data: Data stored in browser cookies or similar local storage technologies as described in the Cookies section below.

2. How We Use Your Information

The information we collect from sakla users is used for the following purposes:

• To create and maintain your account and verify your identity where required.
• To process deposits, wagers, withdrawals, and account transactions in Philippine Peso.
• To provide customer support and respond to account-related queries.
• To comply with applicable anti-money laundering, age verification, and gaming regulations in the Philippines.
• To detect and prevent fraud, abuse, unauthorised access, and other harmful activities.
• To improve platform performance, game availability, and the overall user experience.
• To send service-related communications, such as account activity notifications or policy updates. We do not send unsolicited promotional messages without a valid basis.

We do not use your personal data to make automated decisions that have a legal or significant effect on you without human review.

3. Cookies and Tracking Technologies

sakla uses cookies and similar browser-based technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the site. We use the following types:

• Essential cookies: Required for basic platform functions such as maintaining your logged-in session, remembering language preferences, and enabling secure navigation.
• Analytics cookies: Used to understand how users interact with different sections of the platform so we can identify issues and make improvements. Data collected is aggregated and not linked to individual identities for analytical purposes.
• Functional cookies: Store preferences such as your last-visited section or display settings to personalise your experience on return visits.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may prevent certain features from working correctly. We do not use cookies to serve third-party advertising on the sakla platform.

4. Data Storage and Security

Your personal data is stored on servers with industry-standard security controls in place. These include encrypted data transmission (HTTPS), access controls that limit who within our organisation can view personal data, and regular security reviews.

Passwords are stored in hashed form and are never visible to staff. Financial transaction records are retained as required by applicable law and our internal compliance obligations. We retain account data for as long as your account is active and for a reasonable period thereafter in accordance with regulatory requirements.

While we take reasonable steps to protect your data, no system is completely immune to security risks. You are responsible for keeping your own login credentials secure and for notifying us promptly if you suspect unauthorised access to your account.

5. Sharing Data with Third Parties

sakla does not sell your personal data to third parties. We may share specific data only in the following circumstances:

• Payment processors: Transaction data is shared with payment service providers to process deposits and withdrawals in Philippine Peso. These providers operate under their own privacy policies and data security obligations.
• Identity verification services: Where required, identity documents may be processed by regulated verification partners.
• Legal requirements: We may disclose data to government authorities or law enforcement if legally required to do so under Philippine law.
• Service providers: Technical service providers who assist in operating the platform may have limited access to data strictly necessary for their contracted function and are bound by confidentiality obligations.

We do not share your data for advertising, profiling, or commercial purposes beyond what is necessary to operate your account.

6. Your Rights as a User

As a sakla user, you have the following rights regarding your personal data:

• Access: You may request a summary of the personal data we hold about you by contacting support through your logged-in account.
• Correction: If your account information is inaccurate or outdated, you may request a correction. Some fields can be updated directly from within your account settings.
• Deletion: You may request that your account and associated personal data be deleted. Requests are subject to any legal retention obligations and the completion of outstanding transactions or verification requirements.
• Objection: You may object to specific uses of your data by contacting support and explaining your concern. We will review the request and respond within a reasonable timeframe.

To exercise any of these rights, access the support channel available after logging into your sakla account. We aim to respond to verified data requests within 30 days.

7. Minor Protection, Policy Updates, and Contact

Minor protection: sakla is strictly for users who are 21 years of age or older in accordance with Philippine gaming regulations. We do not knowingly collect or store personal data from individuals under 21. If we discover that a minor has registered an account, that account will be closed and any associated data removed.

Policy updates: This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the effective date at the top of this page. Continued use of sakla after an update constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

Contact and support: If you have questions about this Privacy Policy or wish to exercise your data rights, please use the support contact available from within your logged-in account. You may also visit the FAQ page for common questions about account management and data handling. For general platform questions, the About Us page provides an overview of how sakla operates.